Frequently Asked Questions

How can I add my own review/feedback?

To ensure the authenticity of our reviews, only verified customers of a dealership or workshop can place a review. This assures us and those that rely on our reviews, that each review is from a genuine and verified source. Our dealerships and workshops advise us when a transaction has occurred and we then contact the purchaser on their behalf to ask for feedback.

In the event you have purchased within the last 60 days and not received a request to review your dealership or workshop, let us know using this form and we can arrange for a survey to be sent to you.

Note: We do require a dealership or workshop to be currently listed in our directory to send surveys on their behalf. In the event your dealership or workshop is not listed you may want to contact them to advise this.

Can I change/remove my review/feedback after I submit it?

Generally no, but occasionally you may be contacted by us to re-rate a dealership or workshop. This can occur for example, if the dealership or workshop has rectified an issue you previously identified.

If for any other reason you want to change/remove your review please contact us using this form.

What do you do with the information you collect during the feedback process?

Once we receive information from you it gets stored in our database. Your review may then be displayed publicly on, but not limited to, the BuyerScore website, a dealership or workshops website and/or our partner websites (or other media).

When we display your review, we will display your first name and the initial of your surname alongside it. We will not display your email address or any other private information you may have provided. We do however reserve the right to disclose this information, if we feel it is necessary to protect our business or to satisfy any law or regulatory request.

If you opt to give feedback about the dealership anonymously, we will not display any identifying information alongside your review about that dealership.

Will a dealership know who I am when I submit feedback?

Yes. Unless you indicate as part of your feedback that you wish to remain anonymous, your name and email address will be supplied along with your feedback to the dealership you are reviewing.

Will a workshop know who I am when I submit feedback?

Yes. All feedback about workshops is supplied to that workshop along with your name, email address and other identifying information you have supplied.

Does BuyerScore censor reviews?

Generally, no. We do however reserve the right to edit or remove a review, if the review was not submitted in accordance with our Terms & Conditions or Review Guidelines.

How can I contact BuyerScore?

To contact us please use this form.